A new tool on the Website (AdWorks) is implemented and it is supposed to increase sales by 20%, however all customers only complain about this new feature and there seems to be a problem with it. What do you do?
Account Services Interview Questions
795 account services interview questions shared by candidates
the manager interview is difficult
Describe a time when you had multiple people coming to you with requests that needed to be completed immediately. How did you prioritize the tasks?
It really depends on the position.
Give an example of a time when you made a mistake. How did you fix it?
I basically had to make a sale, in one of the most difficult of scenarios, with no information aside from get it done. I appreciated it and was nervous about my attempt because it seemed as if the interviewer was intentional in the level of difficulty for me.
I haven’t received an offer as of yet but the questions that were asked were related to past job experiences and scenarios. There was a question for role play which was pretty fun. My best advice is to be yourself and let your personality and experiences guide you.
Are you confident in navigating up to 30 programs to aid customers?
How do you handle distractions? Describe a time when you had to handle a difficult customer? There were lots of questions that took nearly an hour. My advice is to reflect closely on previous positions involving the customer and be prepared to answer specific questions. Also, these type of questions are considered Behavioral and the way to keep on track is to use the start format when answering. You will be graded upon your responses Then, I was invited for a face to face interview. The first part was being escorted into a conference room with other applicants. And at the table for each of us applicants were a paper plate, cup, plastic knife and fork, poster paper and a 12" strip of tape and we were asked to build a hurricane proof tower that would not topple if they waved a flat board at it (simulating the wind.) I thought it was ridiculous because it was not like I was applying for an engineering position. And then, no reason was given why we were being given this task. Following the exercise, we were escorted by different supervisors of the company who interviewed and scored us on more Behavioral questions that was centered around previous customer service type of jobs that I had held. Again, be prepared by reflecting on previous jobs that you held involving the customer. The questions were not that difficult but there were lots of them. Finally, I dislike that they assign you to another position that you did not apply for. Even though I accepted, the offer is contingent on passing a background and drug testing.
Tell me about your greatest win? How did you achieve it? Tell me about your greatest disappointment in sales? How did you overcome it?
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