What would you do if a customer tried to blame the company for damaging their phone screen?
Advanced Technical Support Representative Interview Questions
1,558 advanced technical support representative interview questions shared by candidates
What is DFMEA and how many steps does it have.
What is an HVAC and explain its working
How long a particular project on my CV would take given any required resources.
How might you deal with an escalted customer that is frustrated with the lack of support they're recieving?
Repair/replace PC parts, deal with customers questions.
Mention one time you had to go above and beyond for a customer and what was the outcome?
How would you explain something technical to a client?
Simple technical questions such as my experience with computers as well as my experience in customer service. How I would handle stressful situations, etc.
When was a time you faced a conflict at work?
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