Give us an example where you showed empathy
Adviser Interview Questions
1,404 adviser interview questions shared by candidates
1. What do you know about the trust 2. Give an example of how you handled conflict 3. How would you deliver complex information
How do you keep yourself motivated in a repetitive job role?
Tell me a situation when you dealt with a difficult customer?
Nothing
All questions were straight forward.
Whay did you left your last job? what are your career goals for the next 3 to 5 years? Why do you think you are fit for this job? What is your IT knowledge?
The communication exercise involved being emailed a drawing consisting of multiple shapes about 20 minutes before the interview and then during the interview I had to describe what I could see to someone so they could draw a copy of it. The scenarios for the customer role-play were also emailed over 20 minutes before the interview. One of the managers pretended to be a customer calling up & I had to pretend to be on the phone with them handling their query. There were 3 role-plays we did, 1 was a customer unhappy and confused about paying an excess, 1 was a father calling up about his daughter having psychological issues and I can't remember the other one. When I received the email confirming I had progressed to the Microsoft Teams interview, the email included the topics I will be asked about, so luckily there wasn't a lot of thinking on the spot & mind going blank moments. The topics were : "Culture and Values: This is about what you know about Bupa our culture and values. Ownership and Performance: This is about how you take responsibility for managing your performance at work. Development and Capability: This is about how you take opportunities to learn new skills and develop yourself. Risk and Compliance: This is about following the rules that we have as a company to keep our customers personal information safe and work within regulations." They also said they wanted me to answer in the "STAR" format.
Why would you make a great fit as a financial adviser?
Have you ever motivated your colleagues? What do you know about HMRC? How have you managed pressure on a busy day ? How do you explain a complex information?
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