Provide an example of ownership of the customer's issue from start to finish
Applecare Interview Questions
352 applecare interview questions shared by candidates
A recent example of troubleshooting and how it was resolved
Most questions are behavioral based to measure the applicant's interpersonal skills.
What is something you had a hard time trying to resolve but later fixed after realizing your mistake?
"I just left the Apple Store with a new phone and the salesperson assured me my info from my other phone would be on here and its not. I want to speak to a manager right now to resolve this issue"
What was Your last job ?
why would you be a good fit for the position?
My phone needs reset what do i do?
She asked me someone just left the office and had all their contacts in the phone. they are now on the road to a very important meeting with million dollar deal at stake. All of her contacts are gone...can you help me get them back now. She has calls to make in the next twenty minutes and has no time to waste... many email questions, syncing issues, a lot of information thrown at once ...
Just be prepared to show them your process in isolating issues to quickly come to a resolution.
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