What is RAM and how does it work? If I bought a bigger hard drive, why would it not speed up my computer? If I was at a friends house trying to get online, what are some things I would troubleshoot? If a USB device isn't working, what would you check? Say I call up and I'm having email issues, I'm able to receive but not send email, what would you troubleshoot? If my computer isn't turning on, what are the 3 basic things you would check? If my computer isn't booting up, what would you do?
Explain to me what RAM is as if I'm a 10 y/o kid? What is iCloud? (explain it like you would to a child) Say I call in and I'm at a coffee shop on my iPad and I don't know how to access the internet, walk me through the process you would troubleshoot in iOS? Say I'm still at that coffeeshop and I deleted one of my apps on my iPad, would I have to pay for the app again or can I re-download the app without connecting my iPad to iTunes? Say I go to turn on my monitor but nothing is turning on, what are the basic things you would check?
How would you troubleshoot someones device that won't charrge
A customer mentions their grandma passed away and is trying to recover their lost photos of them. How would you help this customer?
Started with introduction from their end which acted as an ice breaker to initiate with "Tell me about yourself"
What do you think is the most important aspect of a person who is good at this type of job?
How would you explain torque to a non mechanically inclined person?
Define empathy
What do I see myself doing at Apple
Basic behavioral questions Role play
Viewing 281 - 290 interview questions