Case Study 1: As an Area/OPS Manager you are required to audit 2 employees on an established Standard Operating procedure for your line. During your audit this week you chose Becky, a stellar performer who consistently makes rate & has no quality errors and Mike, who has been having trouble making rate and has had 2 quality errors in the last month. During the audit you find that neither employee is following the Standard Operating Procedure. What do you do??
I see you haven't worked for X months? What have you been doing?
How did you deal with an employer that did not follow your idea for change?
Tell us about a time you made an incorrect decision and how you reacted and what the outcome was.
About a time when you handled a tough customer?
Tell me about a time that you used your skills to create a solution.
Why Amazon?
Failure stories, case studies
Why Amazon?
Tell me about a time you were working on a project and had to transition it to another person. How did you ensure a smooth transition?
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