I have been employed with the VA for 15 years. I have had multiple interviews. While I have not been offered a new position most recently, I have been successful. Tell me about a time when you had to train new staff what tools and resources did you utilize to assess competencies, How did you monitor or evaluate their performance? Tell me about a specific time when was the outcome? you resolved a difficult customer complaint. What did you do? What was the outcome? Describe a major change you have made in the past two years. How did you accomplish the change? What difficulties did you encounter and how did you work through the difficulties? What personal factors assisted you in making the change? Would you do anything differently if you had to do it again?
