Name a time I experienced conflict and how I handled it
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Can you describe a time that you went above and beyond the call of duty for a dissatisfied customer. What was the outcome?
Explain a time when you had to deliver news to a customer that was not in their favor.
Everyone makes choices good and bad, tell me about a time that you made a bad choice? What we it, and what did you do in that situation?
Where do you see yourself in 5 years.
No hard questions if you're a truthful person.
STAR method, where do you see yourself in 5years with this company, what are you planning to gain from your experience here.
Tell me about a time someone provided the most excellent customer service for you
They asked state specific procedural questions
How did I go about improving a task at work.
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