Name a situation where you had to explain a change to a customer that they didn't understand, where they became angry?
Call Center Interview Questions
9,671 call center interview questions shared by candidates
They will ask about how you follow orders and if you mind working odd times. No drug test, if they did that, they wouldn't have many employees.
Como você conheceu a nossa empresa?
They asked repeatedly about my attendance history.
How is your old job different or same from this company
How many days of work should you miss in a year?
Qual é a sua idade?
Tell me more about yourself
How would you resolve a call with a distressed client?
how would you handle an escelating call?
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