They consistently inquired on how to handle a customer that is unhappy agitated an unpleasant
Call Center Rep Interview Questions
3,465 call center rep interview questions shared by candidates
Mainly concerning customer service and technolgy
They asked about my previous job experience
I am still going threw the process
Explain a time where you were told no and successfully negotiated a yes.
“I have lots of friends” Agree or disagree (Just one example of a slightly odd question).
Questions in STAR format S - Situation T- Task A - Action R - Result
These are samples: *Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way. *Describe a time when you were faced with a stressful situation that demonstrated your coping skills. • Give me a specific example of a time when you used good judgment and logic in solving a problem. • Give me an example of a time when you set a goal and were able to meet or achieve it.
What new technologies have you had to learn and how did you go about learning them?
They asked about my previous experience with inbound calls.
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