One customer call and was upset on overdrawn of transaction account and you advise her to transfer funds from saving account to transaction account but she become more upset and ask to speak to your supervisor. What you will do to deescalate this matter?
The questions were straightforward such as tell us about yourself, your strengths, why did you apply for the position, some of the values that you practice in life to relate to IKEA's values etc.
Give an example of a time where you've worked to targets.
How would I handle a call from an angry customer?
Tell me about yourself What’s one thing you and a colleague have disagreed on
What makes me suitable for the job
Tell me about yourself and talk us through your resume history
Why do you want to work for us
The asked questions like what do you know about the company?tell us about your self? why do you want to wok for the company?
Communication Skills. Confidance.
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