Tell us about situation when mis-communication happen between you and client what action you took and what was outcome?
Call Centre Interview Questions
690 call centre interview questions shared by candidates
Integrity, accountability, collaboration, excellence & service are CBA values. What action you will take to ensure to meet these values?
Give an example of a time when you've diffused a difficult situation with a customer.
What are your top 3 strengths and when have you used them?
How would you deal with a difficult customer? Tell us about your experiences in dealing with customers?
What is your greatest strength?
Why do you suit this role ?
What I haven't achieved yet and what barriers are there to achieving it.
How do you deal with personality clashes amongst your employees?
How would you deal with a customer saying no to an offer of services?
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