O que você faria se um cliente te ligasse em uma situação de desespero.
Call Interview Questions
11,657 call interview questions shared by candidates
Tell us about yourself and your resume
She asked me about what is empathy .
they asked me my understanding of call center
For those who have not ever worked in a call center per se, their questions during the interview process were all directed to find out your knowledge of how a call center works, how it sounds, and what is expected of their employees.
Do you have customer service experience? Are you available to work 5 days a week which include one day on the weekend? Is the salary + commission reasonable? Skills Test: If I need 25% more ppl to work during the day and currently there are 473 agent that work this time, how many agents will be working total after the 25% increase?
What shift can you work?
Personable questions since the job is selling yourself over the phone and being able to build rapport.
How would you describe yourself?
You obviously tend to earn a higher income then what we can offer, why do you want to work here?
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