"Some consumers may exhibit frustration, anger, or demanding behaviors that may complicate communication. Describe your skills and approach to managing conflict with a consumer. What are your strategies for de-escalation and delivering information that may be difficult to receive? Please provide an example of when you had to de-escalate a situation, including methods and tools you used."
Tell me about a time you had a difficult situation with a patient's family and how did you handle it.
Name a tough situation you had with a friend or coworker and how did you fix the problem
Do I have customer service experience? Do you have computer experience? Do you have any problems with talking over the phone with customers? Do you have call center experience? Do you have any office support experience?
"Tell me a little about yourself"? She only asked one question, then thereafter ,she talked about herself during the entire Interview process. She NEVER asked me any other questions related to the position or the company...I felt some type of way because I invested so much time to have encountered an experience such as that..I'm sure she'd interviewed several other candidates, though I see the position has been reposted...
What would you use a paperclip for other than its original purpose?
Tell us about yourself
what is my background
Asked me why I applied to the company.
What are your strengths and weaknesses?
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