Nothing really. They are not into gotcha questions
Client Relations Interview Questions
549 client relations interview questions shared by candidates
Why did you choose MBA?
How many clients do you work with on your client list?
How do you feel about getting yelled at?
The case included customer service scenarios where there may have been time sensitive issues involved. They wanted to see what you found to be most important in these situations and then the steps you would take to resolve these issues.
Who are you?
What do you know about Vanguard?
The most challenging perhaps is to be prepared to analyze a case study and discuss. Also, you may want to be familiar with market trends, resources, and have examples prepared in advanced to demonstrate your answers.
Tell me about a time you faced a challenge and how did you overcome it?
A behavioral based question: What would you do if it's 5:00PM on a Friday, you're getting ready to leave for the a weekend trip with your friends, and a client calls requesting help with a very complicated issue that will surely cause you to miss your ride with your friends. How would you handle their issue?
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