they're interested in knowing not that you have the technical finance knowledge but that you are willing/eager to learn
Client Services Rep Interview Questions
2,376 client services rep interview questions shared by candidates
Why am I interested in taking this position?
Describe a time when you settled a customer complaint.
You are given 15 minutes to review a case prior to doing the role play/client call. However, even if you use the context of the case study, they may continue to ask questions in an effort to throw you off. Just say you will see what you can do and call them back.
Why do you want to work for Vanguard?
A few STAR based questions.
Tell me about a time when you had a difficult customer and how you overcame it?
Tell me a time you had to de-escalate a client during a call.
Typical art job questions. What’s your greatest strength/weakness? Explain a tough situation we’re something went wrong and how you handled it.
why do you think this is the job that you want to apply? any added value from your past working experience?
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