A customer has complained because you have ran out of her favourite chocolate biscuits and last time she visited the store they were also not in stock. There isn’t a delivery due until tomorrow morning. Guide me through what you would do in this situation.
What would you do if a customer asks you for a branded specific item and its sold out?
Would you be able to start as early as 5am and work as late as 11pm?
4is and flexibility
Unexpected question: What can you offer a customer if they do not have fresh buttersquash in stock.? The customer wants to use it in a lasagne sauce.
Where have you worked in a team.
favourite brand and why this one
Can you give an example of a time you couldn't answer a customer's query and how did you go about solving the issue?
Tell me about a time when you experienced great customer service?
Their shifts starts at 5:30am. I was asked whether I could handle it.
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