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Customer Contact Interview Questions
2,088 customer contact interview questions shared by candidates
What would you consider your greatest strengths & weakness?
Asked some basic questions about my flexibility, willing to relocate, why I was good for the role.
All competency based.. think of a time where you have given excellent customer service, what skills and experience do you have for the job, how would you deal with an irate customer etc
What does customer service mean to you?
Giving examples of outstanding customer service.
Have you ever left a position without giving notice?
Name a time when you were faced with an upset customer and how did you deal with the situation?
Nothing out of the ordinary. No ground breaking processes here.
A variety of “sounds a lot like me” to “does not sound a lot like me” questions.
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