for all questions which regards situations with clients, if you are unsure of your answer, say that you would ask to put the client on hold while you review the account and you would ask a manager for a resolution. In overall, for all situations as for questions and answers; stay calm, listen to client needs and assure client that you will look into it to help for his situation. Also keep in mind that nothing is impossible, you can ask a manager for exceptions.
Customer Service And Technical Support Representative Interview Questions
37,232 customer service and technical support representative interview questions shared by candidates
What is turbocharging
Define test cases for withdrawing money from ATM. Give positive and negative test cases. Also tell how does informatica work and what all work is done in it.
What is your name in hindi
previous work experience
There are a lot of situation questions "What would you do if...."
Post Project Response
What's the name of JPMorgan's CEO?
Whats your work auth? Do you know xpath? Selenium?
No specific questions. Just a run down of background and experience.
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