Why u want to work at spectrum? How will working at this job benefit you? How would u describe customer service? One strength great for this position? Tell me a time you went above a customers expectations? LOTS OF STAR QUESTIONS. Then do u have our current internet service? What’s the different cords? Do u know what’s an Ethernet cord? What does it do? What’s a modem and router do? Do u know what the blinking lights represent? What would u do if u had difficulties connecting to WiFi?
Hardest technical issue you solved. Metrics at prev call centers
All of the questions given to me were asked in a condescending tone.
They asked if I had previous experience with working from home and customer service.
STAR method
What do you know about labcorp?
What is your favorite smart phone feature?
How well do you know the job functions.
they asked a bunch of grammar and comprehension questions. then asked basic questions about computer knowledge for both Apple and Microsoft.
Some technical questions about some devices
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