what are good skills that a customer support representatives should possess
Customer Support Representative Interview Questions
2,434 customer support representative interview questions shared by candidates
How would you handle an angry customer?
The most difficult question for me was about my weaknesses as an employee. I also had to list some of my strengths as well. Another question I was asked was why did I want to work for UPS. I suggest preparing a good answer for this question by researching the company a bit.
What does amazing customer service mean to you and how can it be achieved?
We discussed my background and expectations from my future company. Also, talked about complicated cases I had in my experience. In addition, the Team Leader asked me to do a typing test and find answers/compose replies to users.
Why should we hire you
What is a value you embody the most?
What is ssl encryption? What 2 developer languages does Stripe use? What countries do we work with? If you sold $125 worth of product to a customer and it needed to be converted to euros with 2.5 commission what do you get back? Why should we hire you? What makes you different? Name a specific time a customer was angry with you What is python? What does airbnb do? What do we do in specific? Who are our clients?
How do you resolve problematic customer issues.
What is your dream car, dream house, when you want to retire, where you see yourself in 5 years and do you see yourself in this direction?
Viewing 211 - 220 interview questions