Why you are interested in this particular role? Your interest in Octopus Energy. Your Unique Selling Points - what makes you a good candidate for this role? Your previous experience within customer service, including times you've dealt with challenging customers or where you've gone above and beyond for customers. Have you ever had to deal with a challenging colleague?
Why would you like to work for this company?
describe a time when you have dealt with a difficult customer
They asked me a series of competency questions to highlight how I would deal with customers in difficult situations.
look at their current partnerships and things they provide and come up with a new product/partnership that they could do (in a group)
What does an energy specialist do?
Tell us about a time when you were resilient in the workplace
Q: Why do you like working in customer service?
Q: Describe a time when you have worked under pressure in a fast-paced/stressful environment?
Why do you want to work in customer service?
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