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Escalation Rep Interview Questions

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2 escalation rep interview questions shared by candidates

Probably the last 2 questions. This is a customer service/call center type of position. All my previous jobs have been customer service/call center positions as well. It was hard for me to think of a situation that related to those scenarios. They seemed very tech-support-like questions in my opinion.
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Fraud Escalation/Customer Contact Representative

Interviewed at Citi

3.6★
Feb 27, 2013

Probably the last 2 questions. This is a customer service/call center type of position. All my previous jobs have been customer service/call center positions as well. It was hard for me to think of a situation that related to those scenarios. They seemed very tech-support-like questions in my opinion.

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