They asked me to run through my CV & work history. They also asked me about my sales history, what did I do well, how did I achieve KPIs and questions of this nature.
Full Time Customer Service Representative Interview Questions
2,837 full time customer service representative interview questions shared by candidates
What would you do if you saw a colleague out with friends but you know that they are currently on sick leave?
If a customer asks to keep the hanger, but the company policy states that hangers are recycled and reused, what would you do?
company values
Customer service prioritization. 3 customers at varying levels of need. Which gets your attention first?
Why did you apply to H&M?
Why I wanted the Full-time position.
List 3 ways you'd make a customer feel welcome in the restaurant?
Why do you want to work at Lowes? What qualities would you consider important for working at Lowes? Give example of a time when you failed to complete a task, and how you responded. Give example of when you had to work in a team, and how did you work together to complete task. Give an example of conflict with another coworker, and how you responded. Give an example of when you did not understand instructions given by supervisor, and how you dealt with this. Give an example of your worst mistake at work, and how you resolved the situation. etc....
How do you act in a very stressful situation?
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