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Help Desk Coordinator Interview Questions

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3,159 help desk coordinator interview questions shared by candidates

If I had a disgruntled customer, what would I do to calm the customer down. The questions were used to determine if you will be able to handle yourself on the phone. When working with people each situation is different and must be handled that way.
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Med D Pharmacy Help Desk

Interviewed at UnitedHealth Group

3.4★
May 26, 2015

If I had a disgruntled customer, what would I do to calm the customer down. The questions were used to determine if you will be able to handle yourself on the phone. When working with people each situation is different and must be handled that way.

It was difficult because there was absolutely no reference on how the server infrastructure was set up. Do I ssh in? can I run a network scan? Is there an IP address range or a VLan setup? can I google it? were some questions i asked. I can tell that the guy interviewing me was not willing to provide the tools necessary to complete this task. I'd rather had used my own linux computer than the crappy windows pc he handed me.
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Help Desk Internship

Interviewed at Glassdoor

3.8★
Aug 7, 2014

It was difficult because there was absolutely no reference on how the server infrastructure was set up. Do I ssh in? can I run a network scan? Is there an IP address range or a VLan setup? can I google it? were some questions i asked. I can tell that the guy interviewing me was not willing to provide the tools necessary to complete this task. I'd rather had used my own linux computer than the crappy windows pc he handed me.

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