Provide and example on how you dealt with Irate customers and what did you do to help them?
Help Desk Representative Interview Questions
3,949 help desk representative interview questions shared by candidates
Time management and IT Skills
Can you tell the time you had to perform troubleshooting in the real word?
How to use a ticketing system
What would like to discuss how my background and experience can meet your needs ?
What is your biggest weakness? Can you write technical reports?
Various technical/job skill questions, describe how X technology works, etc.
How would you handle an irate customer
Did not expect there to be a written test... So that caught me off guard for sure.
Give us an example of a time where you had to work with a difficult person and how you did so?
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