How do you prioritize and manage multiple tickets under pressure?
Helpdesk Interview Questions
1,767 helpdesk interview questions shared by candidates
who is the president and who is the Vice president ?
Problem solving question. A snail is climing a tree. Tree is 15 meters tall. He climbs 5 meters each day and falls 4 meters each night. How many days does it take for the snail to reach to top of the tree?
What was the area of tech I was most passionate and or curious to learn more about?
Typing skills, communication
What's your experience?
They simulated a helpdesk call which you had to sit facing away at the interviewer, and had to go to a script to troubleshoot/solve the issue. Then the "caller" would simulate having some issues during the process, as if simulating a daily support call to analyze how you would interact with an user when doing your job.
what about this job interests you
I don't really remember to many questions from the interview process since it was so long ago
How many years have you worked in IT
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