What does your work space look like (how is it set up?)
Home Agent Interview Questions
329 home agent interview questions shared by candidates
Tell us about a time...
She asked how I felt about commission based environment. And if I felt comfortable selling specific types of products and supplements, as well as up selling.
Never got to this point because of terrible organization skills by company.
What experience did I have in handling angry customers? Was I able to multitask and handle 3 or more computer programs at once? I was asked to explain a time when I had an upset customer and what I did to calm them down? Did I have a problem working evenings, weekends, or possible holidays? How much call center experience did I have? Had I ever worked from home? If so, how long? Did I have a quiet place free from distractions where I would be able to work? Attendance is a very big deal breaker for them.
None. Typical Questions
Describe scenarios with irate customers, and how you handled them? Can you multi-task? How do you handle negative co-workers? How well do you handle change, explain a time that you had to adjust to a major change at work?
Tell me about a time when...
Passwords to Facebook and email?
What is the most important lesson you've learned from working with customers? Tell me about your experience and how it has impacted you.
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