Give me an example of a time where you have been caring
Inbound Sales Interview Questions
2,659 inbound sales interview questions shared by candidates
Tell me about a time when you went out of your way to help a customer
How would you deal with this scenario
How do you troubleshoot a hardware issue
How do you handle multiple tasks at once?
Please describe an experience where you had to work as a team to achieve a common goal.
Do you have any short-term and long-term goals, what are they and how do you plan on achieving them?
Their questions were mostly scenario based. For example, a customer calls in to make a £5k transfer to one of their friend’s account. They have correctly answered few of their personal details. However, they have not answered their security questions correctly. The customer now insists they want to still go ahead with the transfer. Questions related to that scenario would be: How would you deal with this situation? What are your thoughts on how customer feels, and what the best way to approach then regarding the matter? What can you do that will solve their issue, without you having to break company rules and you providing the best service possible?
What is your experience as a target expert
Why am I interested in Octopus/what do I know about them and their products? My experience in customer service. Lots of scenario questions, e.g. examples of challenges and how I overcame them, how I would handle certain challenges in the role and what I feel the best approaches are in particular situations on the job.
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