Very practical and job oriented questions
Incident Interview Questions
787 incident interview questions shared by candidates
What is Event Management? What is CI ? What is CMDB (Configuration Management Database? What are the two types of Problem Managements ? What is the difference between Major and Critical incidents ? What are your BAU (Business as usual) activities everyday ? How do you troubleshoot an incident, when it occurs ? What information is required by the incident manager ?
Life Cycle of an Incident
How would you handle a customer that was upset that an incident occurred?
How do you handle difficult people?
What is DNS? What does it do?
"Yes."
What are you aspirations? If you get 3 escalations, what would you prioritize? (3 escalations being: suicide content, LGBT or/and Government pressure) Besides your professional commitment, tell one story where you helped someone?
SLA's, KPI and excel knowledge
What will you do if there was change window between 08:00 and 12:00 and at 11:45 a high priority incident is raised?
Viewing 161 - 170 interview questions
See Interview Questions for Similar Jobs
Incident ManagementIt TechIncident CoordinatorIt Tech SupportIncident ManagerEntry Level Network AdministratorIt Service Desk SpecialistIt Help Desk TechnicianIt Technical Support AnalystIt TechnicalAssociate Application Support AnalystIt Help Desk SpecialistIt Technical SupportIt Technical SpecialistInformation Technology Co OpIt TechnicianInformation TechInformation Technologies