If an issue occurred where a user was unable to access their account, what would you do to start issue resolution?
Incident Manager Interview Questions
395 incident manager interview questions shared by candidates
Detailed Incident management process and stakeholders engagement to get things resolved. People and process management and improvement strategies.
Talk about past experiences and how you would run a incident step by step.
They asked for about priority incidents and the basic ITIL severity scale, they were right to do so, it's a must for this type of job. I understand a P1 severity and production outages, and more importantly how to seek resolution, PIR and RCA so that it may never occur again. CI (configuration items) also offer a knowledge base of sorts in itself, I have plans on utilizing that .
How I deal with high pressure situations
"Yes. Another good question. Three more to go."
"Yes. Good question."
Tell me about a time when it was important that something you said was clearly understood by the other person.
Empty room with one chair and one window how do I open the window?
What is the thing you are most proud of accomplishing in your career?
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