1. Define ITIL framework 2. How does incident management work
Incident Manager Interview Questions
395 incident manager interview questions shared by candidates
technical questions
Tell me about a time you dealt with a difficult customer.
Explain the life cycle of an incident from the time an event is reported to the incident created and how it is managed.
Regular ITSM questions.
Where do you see yourself from 5 years from now?
How would you go about leading an incident investigation?
Past relevant job history and asked to explain where experience could be used to implement robust processes designed for best in class service, using examples of previous scenarios.
Tell me about your process for managing a major incident and keeping the business informed.
How do you demonstrate ownership?
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