L1 Support Interview Questions

740 l1 support interview questions shared by candidates

The technical round included questions such as: Explain what DNS is Explaining various HTTP errors What is the LAMP stack? Explain what SFTP is Third round included questions such as: Why WP Engine? Describe how you would handle an escalated customer Tell me about a time when you had to resolve a complex technical issue under tight deadlines Describe a situation where you went above and beyond to ensure a customer was satisfied.
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Technical Support L1

Interviewed at WP Engine

3.5
Jul 13, 2025

The technical round included questions such as: Explain what DNS is Explaining various HTTP errors What is the LAMP stack? Explain what SFTP is Third round included questions such as: Why WP Engine? Describe how you would handle an escalated customer Tell me about a time when you had to resolve a complex technical issue under tight deadlines Describe a situation where you went above and beyond to ensure a customer was satisfied.

1st round 1. Java Program to find duplicate character from character array. 2. Few Java concepts based on above program. 3. Interface concept 3. Xpath scenario 4. Basic QA questions like Left shift testing, scenario based ques. 5. Git commands 6. CI/CD basic knowledge 7. Asked to write sample POJO class for given request. 2nd round: 1. Java program to find secmax in array 2. Java OOPs concepts 3. Exception Handling 4. Mocking concepts 5. Git branching concepts 6. Why is Log4J used
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Senior Associate Technology - L1

Interviewed at Publicis Sapient

3.4
Aug 29, 2025

1st round 1. Java Program to find duplicate character from character array. 2. Few Java concepts based on above program. 3. Interface concept 3. Xpath scenario 4. Basic QA questions like Left shift testing, scenario based ques. 5. Git commands 6. CI/CD basic knowledge 7. Asked to write sample POJO class for given request. 2nd round: 1. Java program to find secmax in array 2. Java OOPs concepts 3. Exception Handling 4. Mocking concepts 5. Git branching concepts 6. Why is Log4J used

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