Didn't actually get asked any questions
Manager Customer Support Interview Questions
595 manager customer support interview questions shared by candidates
Case Study included a high volume client escalation and questions on team morale.
Some general discussion about my previous experience in the field, honest talk about what I expect from an employer, what is my vision of the project if I land the position. The test task included questions about -Answering customer reviews in Google Play Store -Answering support tickets -Maintaining company presence on Google my Business -Communication strategies -Work-flows -Prioritization strategies -Support tools and processes
Walk me through your resume
How would you manage a poor performing customer support agant?
Describe a project you have done in the past in STAR method
How are you with limited resources?
The obvious ones! :) Understand what you've done till now. Appreciated all achievements. Analyzing your intent, capability, and goal and see if it aligns positively with the role.
To outline all of my roles since I began in the workforce. This question was about 1 hour of the interview.
Leadership styles and Support KPIs.
Viewing 341 - 350 interview questions
See Interview Questions for Similar Jobs
Senior Customer Service ManagerDirector Customer ServiceManager Customer ServiceCustomer Service ManagementSenior Manager Customer ServiceCustomer Support ManagerCustomer Services ManagerManager Customer CareCustomer Service Team LeaderCustomer Service ManagerManager Of Customer ServiceStar Customer Service ManagerCustomer Service DirectorCustomer Service SupervisorCustomer Service AdviseurServices ManagerCustomer Service Team LeadHead Of Customer Service