Typical questions : How do you handle difficult or unhappy customers? What happens if you have a person that does not like information you have to deliver is not favorable to what they want to hear? Have you ever had to deal with disappointed co-workers or customers?
What would you do if an overseas company rejected your proposal?
- Présente ton parcours. Pourquoi as-tu choisi Flixbus? Qu'est-ce que tu connais de Flixbus? Quelles sont tes qualités et tes axes d'amélioration? Quelles sont tes prétentions salariales? Bref, les questions de base sauf que comme je n'ai pas un parcours rectiligne, il a fallu que je prouve la cohérence de celui-ci.
Walk me through your background.
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Role play questions including helping out a customer who needs assistance over the phone.
How would you handle a call about a family member that passed away and they want to delete their account?
Give me an example of how you solved a difficult case - with successful results and a second case with unsuccessful results.
What frustrates you? How do you deal with stress, what do you do to calm down? What kind of long term career are you looking for? / Where do you see yourself in 5 years? As a customer, provide some examples of what you consider an excellent customer experience when contacting support? How would you deal with an angry customer? Name 3 of your greatest strengths What is your motivation in seeking this role? / Why do you want to work with us? Tell me about how you overcame a difficult situation at work. Who is the CEO of Apple? Where are Apple's HQ? Who founded Apple? How would you deal with working from home and the problems you may encounter? What would you do if minutes before your shift your computer wouldn't turn on? What do you consider to be your greatest achievement? How will I apply my skills in this role? How do you organise your day? In my case, this are some of the wuestions that I use to prepare for the interview. They asked most of them, and they also asked some other questions that are not listed but I managed to answer them having this prepared.
Describe a time when you had to deal with a difficult customer.
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