I cant remember but I do remember she asked when should I call a supervisor
Member Services Interview Questions
42,253 member services interview questions shared by candidates
They asked me to do a role play of how I would handle a call from a man who was angry because he had been charged $5000 for a procedure, and I had mistakenly said it would be covered but now was not.
How do you handle a customer who is upset?
If I had reliable transportation
They asked what my motivation was.
How would you describe your Brand?
Mostly about me and my job history.
How did you handle a member complaint?
How would you handle a difficult or rude customer?
With you going to school, where do you see yourself in five years?
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