Step 0: some kind of IQ test, I enjoyed it. First interview: introductory talking with "A", who was nice, soothing and supportive. Second: interview about the specific role with a problem solving task Third: problem solving task nr 2 And if I passed the third one, I would have 2 more interviews.
Problem solving question related to costumer service rate.
What is your one controversial belief?
improve customer satisfaction at an airport
How would you describe yourself?
They just ask questions but won't let you finish
Would I like working in the area
How do you use soft influence to get action in an organization.
Please describe your professional background.
Describe a failure and how you overcame
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