How are you prepared to handle the schedule for this position
Reservation Agent Interview Questions
332 reservation agent interview questions shared by candidates
How would you handle the conflict with another staff member? What if the guest comes to you and complains about the breakfast being not up to the standard, how would you handle it?
Why do you want to work for Enterprise.
I was asked about my previous sales and hotel experience. I needed evening shifts so that I could attend my classes and that worked for them. I was also asked about how I work under pressure and what call center experience I had in the past. She asked for specific stories on customer service and making guests happy.
How would you deal with an upset or difficult customer?
What is your definition of being late?
How would you deal a customer that is a bit more rude and angry? Would you be able to move on to a customer right after a rude customer? What is your definition for being late?
Describe the different types of reservations.? What are the modes of reservations.? What are the sources of reservations.? What are the different types of reports to prepare on a daily basis.?
Tell me about yourself? Are you good with learning new software?
What's your worst quality
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