Talk about a time when you had to deliver some hard news.
Reservations Agent Interview Questions
680 reservations agent interview questions shared by candidates
Why do you want to work for Alaska Airlines?
Typical situational customer service questions.
Why do I want to work for Alaska Airlines?
What would you say are your greatest strengths/weaknesses?
They ask questions related to customer service. They are looking to see if you have a real feel and enjoyment in making customers your priority.
I was asked to describe a difficult situation and how I handled it
How I dealt with conflict.
They asked me how to use the STAR method for an altercation I’ve experienced. Explained where a customer was upset due to communication errors and was able to assist to the best of my abilities and to put the care ofe customer first while still maintaining company protocol.
Can you give me an example of a time you dealt with an escalated customer?
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