I didn't think the questions were difficult or unexpected. As long as you do your homework and research the company and position, you'll be okay.
Retention Representative Interview Questions
1,294 retention representative interview questions shared by candidates
Sell me this phone
The questions were general customer service and held an interest in whether I could handle stressful call situations (upset customers) and have the drive to sell.
why will you be a good fit for dish and can you sale a person something and do a role pay of trying to sale something to the person who is interviewing you. work ethic and honesty etc
Typical questions about achievements and a hypothetical call or acting as though you were on a call. Lots of questions about if you are able to stay calm and focused while also being able to sell.
Asked me to sell him a cell phone
Participate in a Role play of sales
Did i ever run into a problem at work and what was my response and how did i come to that response.
What happened with my last experience? What kind of difficulties I have had and what did I do to solve them? What was my proudest moment in my career... Etc
Basic questions then they ask you to sell them something random, and want you to try to retain a customer who wants to quit dish.
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