Roleplay: A customer has just left an Apple retail location and his phone was working while at the store, but now that he's home, nothing is working.
Senior Technical Advisor Interview Questions
41,079 senior technical advisor interview questions shared by candidates
What is customer service to you?
How would you troubleshoot an external monitor that isn't working?
Why you want to work for Apple.
Some questions were like: Can you work any hours between 8am - 11pm est? Also was told, this position starts off at $10 hourly(no matter what I saw online at other sites)and if I am willing to accept that?(they don't tell you that u are given more than 1 choice in salary like $10.50 plus $1k bonus after 6mos(as temp), or $11.00 hourly & then goes up to $11.50 + benefits if hired on, etc(plus crazy over time). Oh, and only was interviewed by 1 person & you get to choose who does the interview from a list of people they provide w/time slots and a calendar to pick what days and times work for you.
Have you had any call centre and sales experience
q: what do you think you can give more than all these people working here?
Why you would like to work here? What do you know about HM?
Which of our core values speaks to you?
What was the last song you downloaded on iTunes?
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