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Senior Technical Support Engineer Interview Questions

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I was given a scenario questions for trouble shooting various network connectivity issues and imaging issues. They just wanted to see what trouble shooting attempts I’d make before escalating to their teams- pretty standard stuff.
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Senior Technical Support Engineer

Interviewed at Nicholas

3.3★
Mar 18, 2019

I was given a scenario questions for trouble shooting various network connectivity issues and imaging issues. They just wanted to see what trouble shooting attempts I’d make before escalating to their teams- pretty standard stuff.

- I was sent "homework" :How I would proceed if a case was escalated to me in my first week with error message "internal server error" (it was a specific, but a catch all message). The message could not be found in the error logs by 1 level support.
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Senior Technical Support Engineer

Interviewed at Tableau Software

3.8★
Mar 20, 2014

- I was sent "homework" :How I would proceed if a case was escalated to me in my first week with error message "internal server error" (it was a specific, but a catch all message). The message could not be found in the error logs by 1 level support.

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