A situação foi mais ou menos assim ''Você precisa fazer lançamento de dados estatísticos no sistema que é necessário 6hs para finalizar (seu horário de trabalho), chegando para trabalhar passando pelo parque aquático viu que havia uma pedra solta na borda da piscina e depois foi alertado que a funcionária da biblioteca não apareceu para trabalhar e ela deve ficar aberta até o final do expediente. Diante dessa situação o que faria?''
What are your strengths and weaknesses? How did you here about us? What makes you want to work here? What is our mission statement and how would you ensure you upheld it.
Questions with specified conditions or situationsStatutory requirements and submissions
Are you comfortable working alone?
If a customer slaps you in the face,would you still smile and act if nothing has happened.
Why do you want to work here?
What do you know about the company? Any retail experience? Have you ever had to deal with an irate/awkward customers? If so how did you handle the situation? Have you ever had an issue with a member of your team? how did you deal with them? Can you give me an example of a time you didn't meet a deadline and how did you deal with it? How would you deal with an irate customer? What is your availability? How would you get to the store?
Question was something like, please only give short answers "How are you going to impact customer service" The other Q was how are you going to impact the team. I got the impression they wanted a one sentence answer.
Tell us about yourself (apart from your education, or your CV details) : Why there is need for standards : How cope with rude customers :
How long does is your travel time?
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