The unexpected question was tell about yourself apart from education
Service Management Interview Questions
603 service management interview questions shared by candidates
Case study is given and we have to solve it in the limited time given.
Tell me about your time with a previous (big name) company
How would you describe an Incident in the space of IT Service Delivery?
How do you handle things with a client when everything goes wrong?
All questions were predictable apart from the two case studies for which quite some work is required to make good.
What do you expect to be the most difficult challenge in this position?
Tell us more about your customer service experience
Describe a project you have managed from beginning to end and some of the pain points associated with it, and how you kept it on track?
Why should we bring you aboard?
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