1) How do you feel about change? 2) Why do you want to work for BT?
Service Management Interview Questions
603 service management interview questions shared by candidates
How do you reconcile your dislike for routine with the job role?
How do you think you can contribute to the company?
Lots of questions about my experience, suitability for the role etc.
Mostly behavioral questions
What is your experience in customer service?
How do you foresee addressing multiple customer escalations with a customer journey value creation to address pain points?
Asked for examples of how i managed major incidents in my previous organisations and based on the answers, kept asking for hypothetical scenarios of how i would manage if this was the situation
They ask behavioral-based questions around leadership and teamwork.
Describe a major incident you have managed
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