What does good customer service mean to you?
Services Interview Questions
206,944 services interview questions shared by candidates
How old am I, my religion.
unexpected questions encountered base on experience was to re-write by hand word for word my six pages printed comprehensive RESUME in just 45 minutes without looking into it! The purpose was to evaluate how fast is your memory, accuracy and attention to details.
asked core java questions. If a method is overloaded in a class in the following way public void fun(Object o){ } public void fun(ArrayList a){ } and is invoked in the following manner obj.fun(null) which method will be invoked.
previous work experience
career goal
After receiving the first mail from CBA, they will send a link which loads a website-page, and you have to answer some questions (Sorry! I cannot remember clearly, but around 40 questions). There is no right or wrong answer; you have to choose one answer for every question. E.g. If someone comes to the bank and is very angry for a service, what would you do? 1. I ask him to calm down. 2. I will assure them that I will help them. 3. I do whatever to make him happy. 4. I will talk to my manager. OK! But for the digital interview: 1- I did it on my mobile phone! If you have a laptop, use your laptop - not the smart phone. 2- Download an application called "HireVue" 3- Enter a code (which is in your email sent by CBA. 4- There are 2 parts: ---First part: 5 questions ---Second part: 2 Questions: kind of scenario questions For each question, you have 2 minutes to prepare and 3 minutes to answer. Q1: Why CBA? Q2: Tell me about a time you faced a difficult customer. Q3: Why do we have to hire you? Q6: Someone is on the phone, and is shouting at you ...., go on and talk to him!
When did you do a good customer service and what made you happy about the service you gave?
Simple common sense questions very easy
General questions about me.
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