Personal questions, experience, studies? Why do you want work with us? what will you bring for the company? Are you available to work early" from 7:00 am", late shifts" until 11pm" ? in the end he gave me a scenario and asked what would I do? What are you expecting from the Team Leader? What is the most important for you? customer satisfaction or company productivity?
More like a general chat but make sure you know what you are talking about.
Where do I see myself in 5 years
If a customer is irrate, how would you calm him/'her down?
What would you do if you were out with a client, they drank too much and started tearing down the company, saying bad things about our executives, products etc.
Are you comfortable with phone support as well as chat support?
perception of the people offfice and work culture
Why choose Teleperformance
Your personality in your work place.
What special skills or attributes can you bring to the hotel to benefit the hotel.
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