I was asked a thorough mixture of questions. Technical, to gauge my ability to resolve customer problems; customer service and account management, to understand how I can help a customer at account level and ensure we provide first-class service; and operational, to gauge how I manage a team and build a successful culture.
Describe a time when you were a customer waiting in line about to be served?
If you were a food, what food would you be
When can you start?
Be sure you're familiar with the Service Delivery process from Customer to Sales (to Order Entry) to Provisioning/Design to Activatiion, and NOC support.
Tell us about a project that did not go so well and how did you handle it?
Why do you want this role?
What’s the salary expectation ?
What are your goals?
Would you ever want to run a location?
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