The most difficult question was my background. The basic rules of customer service are the same regardless of the company, but there are always variables that will change based on the products or service offered.
Services Manager Interview Questions
9,317 services manager interview questions shared by candidates
1. many tasks, how do you prioritize
What are your biggest challenges and biggest accomplishments
General history of skills and knowledge of platforms, hardware, software.
Describe situations in which this or that happened.
They asked me information pertaining to service desk SLAs and metrics
No difficult questions, the typical interview question.
How do you feel about having to fire someone?
How do you deliver bad news to your customer.
Could I work independently?
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