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If a VP calls you and says, "I can't access an important file I need for a meeting I'm conducting in 10 minutes. It's on my I drive but there's a red X on it and I can't access it. My admin says she can, but it's not working for me." What would you do to resolve the issue?
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Technical Support Specialist II

Interviewed at Insight Global

3.5★
Feb 13, 2012

If a VP calls you and says, "I can't access an important file I need for a meeting I'm conducting in 10 minutes. It's on my I drive but there's a red X on it and I can't access it. My admin says she can, but it's not working for me." What would you do to resolve the issue?

1 - Introduce yourself, why you want to work for Apple 2- Describe a time you turned the situation around for the customer (ex. they were unhappy and you went above and beyond to make sure they left satisfied) 3 - What is your favorite Apple feature?
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Specialist

Interviewed at Apple

4.1★
Aug 23, 2016

1 - Introduce yourself, why you want to work for Apple 2- Describe a time you turned the situation around for the customer (ex. they were unhappy and you went above and beyond to make sure they left satisfied) 3 - What is your favorite Apple feature?

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